Personal information you disclose to meIn short: I collect personal information that you provide to me.If you decide to get in touch with me please refer to the following section What information I collect about you.Information automatically collectedIn short: Some information is collected automatically when you visit my website.This information does not reveal your specific identity (like your name or contact details) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, country and location etc. This information is collected for internal analytics only.This website like many others will collect some of your information through the use of cookies. Specific information about how this website uses cookies and how you can refuse certain cookies is set out in the Cookie Policy below.
What information I collect about you
I collect contact information about you when you get in touch with me so that I can get back to you.If you get in touch with me to discuss my services, I will collect the following personal information from you:1) Your full name2) The best way to contact you: your telephone number, email address or both3) So that I can determine whether I am best placed and qualified to provide the type of personal training you require I may ask you about:a. Your fitness goalsb. Your exercise and injury historyc. Whether you have any long term medical conditionsShould you decide to have a personal training consultation or sign up to my services I will collect further information about you such as:1) Your full name2) Contact information: Email address3) Contact information: Telephone number4) Contact information: Home address5) Legally required information: Date of birth6) Health information: Physical Activity Readiness Questionnaire (PARQ). This is legally required so that I can train you.7) Health information: Any injury and illness history. This is required in order to train you safely and effectively and to minimise the risk of injury.8) Fitness goals: Required so I can create the most effective exercise programme for you.9) Lifestyle questionnaire/data: Information about activity levels, nutrition habits, sleep habits, and stress. Required so I can create the most effective exercise programme for you.10) Optional. Photos and videos: I may take photos and videos during your training session to analyse your technique, show technical progress of an exercise or to document your results but only if you are happy with this and consent to it. I would not use any photos or video of you for marketing purposes unless you have given me explicit written consent that you are happy for a specific photo or video to be published. You may withdraw your consent at any time.Please note. Visual identification: Your entrance and exit to my property will be recorded by a security front doorbell system. I also have a security camera installed in my home gym which records all personal training sessions for both our safety.If you decide to sign up for my services I will also collect information if you voluntarily provide feedback or complete any customer surveys.Except for the personal information I am legally required to obtain from you, the other information is used to provide a safe and effective exercise programme and to deliver a personal training service which will help you to achieve your fitness goals.
How do I process information about you?
I am going to use your name and contact details to contact you regarding your enquiry for personal training.I will process your personal information in order to fulfil the contract for the provision of the personal training service you are considering. Your health data is necessary for legal purposes and to ensure that I am appropriately qualified to help you.Your personal information (such as health information, exercise history and lifestyle information) will be used to design a safe and effective exercise programme to help you achieve your fitness goals.Your personal information is securely and appropriately stored. I will not supply your personal contact details, email address or any other data to third parties.
Legal basis for processing
I only process your personal information when I believe it is necessary and I have a valid legal reason (i.e. legal basis) to do so under applicable law.The General Data Protection Regulation (GDPR) and UK GDPR require me to explain the valid legal bases I rely on in order to process your personal information. As such, I will rely on the following legal bases to process your personal information:• Performance of a contract. I will process your personal information when I believe it is necessary to fulfil my contractual obligations to you, including providing my services at your request prior to entering into a contract with you.• Legal obligation. I am required to maintain your health information (special category data) for the defence of legal claims.
Recipients of your personal data
Your personal data (health information, fitness goals and lifestyle information) is utilised only by me as your personal trainer. It is not shared with anyone else.However your name, contact number, email address and consultation appointment or training session time may be accessible to Stephen Down (my husband) via my Apple iCloud calendar in the event that I am unable to contact you myself. He has no access to any other personal information about you.Our accountant may possibly see your name and contact details on an invoice whilst processing our business accounts.We are compliant with regulations and keeping your data safe. We will not supply your personal contact details, email address or any other data to third parties.
How do I keep your information safe?
In short: I aim to protect your personal information through a system of organisational and technical security measures.For enquiries, any personal information I hold on you is kept strictly confidential and stored securely with the appropriate systems in the event that you ask me to contact you at a later date.For prospective clients who attend a consultation and signed clients, personal information and data I hold on you is kept strictly confidential and stored securely with the appropriate systems to keep your data safe.For a Customer Relationship Management system (CRM) I utilise Trainerize software which is fully GDPR compliant. I will provide you with access to the App to use as you wish for additional workouts, progress and habit tracking. Please refer to their privacy policy for more information.I utilise Stripe for payment processing and they are also fully GDPR compliant. Please refer to their privacy policy for more information.In the event of a data or security breach I will act according to the specific ICO regulations and protocols for the specific incident.
How long do I keep your information?
In short: I keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless required by law.I will only retain your personal information for as long as it is relevant and for a period of 7 years duration in case it is needed for legal purposes.This means that I retain information you provided me with when you signed up to my personal training services and throughout the time period of your training and for 7 years after you stopped training with me.In the case that you decide not to sign up with my services after an initial telephone or email enquiry I do not retain your personal information unless you request that I contact you to follow up within a period of 12 months.In the case that you decide not to sign up after an initial consultation I do not retain your health and medical information, fitness goals and lifestyle information. However, if you complete an introductory workout with your consultation I will retain your PARQ and informed consent form for legal purposes for a period of 7 years.When I have no ongoing legitimate business need to process your personal information, I will either delete or anonymise such information. Any sensitive personal information held in paper format will be shredded and disposed of appropriately.If you opt in for marketing communications at any stage in the future I will only process your contact information until you opt out (which you have the right to do any time).
What are your privacy rights?
1) The Right to be Informed: You have the right to be informed about the collection and use of your personal data.2) The Right to Access: You have the right to access personal data I hold about you.3) The Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.4) The Right of Erasure: You have the right to have personal data erased. This right is not absolute and only applies in certain circumstances.5) Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. In this case I will store the personal data, but not use it.6) Right to Data Portability: You have the right to to obtain and reuse your personal data for your own purposes across different services7) Right to Object: You have the right to object to the processing of your personal data in certain circumstances. You have an absolute right to stop your data being used for direct marketing.8) Rights related to automatic decision making including profiling: as I do not have automated decision making or profiling systems this is not applicable.You also have the the right to lodge a complaint to the supervisory authority. In the UK the Information Commissioner’s Office (ICO) will be the Supervisory Authority and you can get in touch with them via their website: https://ico.org.uk/
How you can access your information
You have the right to request access to the personal information that I collect from and hold about you, change that information if you feel it is inaccurate or delete it. To request to review, update or delete personal information please contact me using the details listed below.
How to contact me
If you have any questions or comments about this privacy policy, cookie policy or information I hold about you please contact me on the following:Julia Down4 Daneshill CloseRedhillSurrey, RH1 2DJPhone: +44 (0)7564 380846Email: hello@juliadown.co.ukJulia Down is a trading name of Prime Snowsports LtdCompany registration number: 07352472
Changes to this privacy policy
In short: I will update this privacy policy as necessary to stay compliant with relevant laws.I may update this privacy policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. I encourage you to review this privacy policy frequently to be informed of how I am protecting your information.
Other websites
My website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their individual privacy policies.
Cookies Policy
Cookies are text files containing small amounts of information which your computer or mobile device downloads when you visit a website.The Help feature on most web browsers will tell you how to prevent your computer or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.However, some of this website's services may not function properly if you disable cookies in your browser settings.When your browser allows it, we use both session cookies and persistent cookies for Google Analytics purposes.
How does this website use cookies?
We use two types of cookies (necessary technical and statistics) which we describe in the following section:
Necessary cookies
Necessary cookies help make a website usable by enabling basic technical functions. There are six necessary cookies which we use to determine which device you are using and allows this website to adjust to the optimal screen resolution for your specific device. None of these six necessary cookies store personal information.
Statistics cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. The two statistical cookies used on this website are for tracking and reporting with Google Analytics.
Preference cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. There is one preference cookie used by this website.
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
A list of cookies this website uses:
The following list shows the category of each cookie, its type (HTTP/HTML) and expiry period (duration).Technical Cookies:1) CookieConsent =HTTP 1 Year2) uncodeAI.css =HTTP Session3) uncodeAI.images =HTTP Session4) uncodeAI.screen =HTTP Session5) webp_lossless_supported =HTML Persistent6) webp_lossy_supported =HTML PersistentStatistics Cookies:7) _ga =HTTP 2 Years8) _ga_# =HTTP 2 YearsThis website also uses Google Fonts service to provide the fonts for the site.
